CATALOG

Health Career Solutions
20600 Eureka Road, Suite 409
Taylor, MI 48180
Telephone: (313) 551-5815
Fax: (313) 551-5817
Healthcareersolutions.org

MISSION STATEMENT
Health Career Solutions has as its primary goal a committed dedication in the training of skilled, educated and competent health care professionals who can be relied upon in time of need in providing prudent and compassionate care to both residents of healthcare facilities and victims who may need their services.
GOVERNING BODIES AND STAFF
Ownership
The school is owned by Health Career Solutions, INC
-George W. Chambers IV, President
- T. Priestly, V-President
Administrators/Director
- Shateria Boone Chambers, RN, BSN School Administrator/Director
Instructors
- Shateria Boone Chambers, RN Certified Train-the-Trainer 
-DeAndre Robbins, LPN Delegated Instructor
Calendar
School will be closed on the following holidays: 

•	New Year’s Day 
•	Martin Luther King Holiday
•	Memorial Day 
•	Fourth, of July
•	Labor Day
•	Presidential Election Day
•	Thanksgiving and the following Friday
•	Christmas Eve 
•	Christmas Day
•	New Year's Eve
•	New Year’s Day
The school will not be open the week between Christmas and New Year’s. Normal business hours are Monday to Friday 8:00am to 5:00pm.  Classes maybe held Sunday through Saturday, days and hours vary, check with school for calendar. All programs have a lecture (in class/online/hybrid), lab section, clinical, and/or (ex) internship that is mandatory.
Enrollment Dates and Entrance Requirements
Enrollment is Monday through Friday. 
Enrollment
Programs are taught on clock-hour basis.

Enrollment Requirements
Students must be able to read and write the English language. Students under the age of 18 must have the signed permission of a parent or legal guardian.  You must be eligible for placement on the state registry in order to attend our program.  Students who have a criminal record, substance abuse or health problems are not eligible for placement on the state registry. 
Credit for Previous Education and Training
No credit will be allowed or granted for previous education and training.
Policies relative to absences, leaves, and tardiness, make-up work and suspension for unsatisfactory work or attendance and re-entrance conditions:
Attendance is crucial for the successful completion of the programs; therefore, no more than one 4 hour absence will be accepted. For each absence, the student is expected to arrange for make-up session to complete the work that was missed. One tardy/one early leave constitute one absence. The make-up must be done within 10 business days.  Students who do not adhere to the policies regarding attendance may be suspended/expelled and may only be readmitted upon the director's approval. In the case of online and hybrid courses, attendance will be determined in terms of participation.
Grading System and Reentrance Conditions
The grading system is a Pass / Fail system, with a total score of at least 80% on class work, computer work, online wok, home work, and exams.  You must get an 80% or better on final exam to pass.  100% Pass / Fail is required for all Lab and Clinical.  Students' assignments are evaluated daily. Once class work and tests have been completed, a final test is administered for each program. Those who require state certification will then be qualified to sit for the certification exam.  
Due Process/Failure/Probation/Readmission Students are responsible for keeping up on grading provided by instructor for classroom/computer/online instruction.  Failure to maintain 80% on all examination or completing assignment may lead to suspension/removal from program.  If a student is having trouble in an area, additional help is available.  Instructor/s may work with student/s on a 1:1 basis to achieve his or her goal.  Extra assignments and homework to reinforce the material will be provided.  The student will be notified immediately if he or she fails an examination.  He or she will be given a chance to work with the instructor 1:1 to cover material he or she is having difficulty with.  All extra homework and assignments must be completed by the student.
 If the student fails to complete the material, he or she will be put on probation.  The student/s will be given a two (2) day period to catch up before the next scheduled examination is administered.  If a student fails the next examination after all these measures have been provided, the student will be removed from the program.  All assistance is free of charge to the student.  Students who wish to reenter the program will have to pay all tuition to retake program. 
Student/s may pass written examination and quizzes but fail Lab and Clinical skills.  
Student/s will be given one (1) chance after failing classroom lab to redo the skill. A student will be given time to practice the skills with the Instructor on a 1:1 basis prior to redoing the skill/s at no extra cost to the student.  The student will be put on probation if he/she fails a lab skill.  If a student fails two (2) class room skills they will be dismissed.  Clinical sessions are Pass or Fail.  Student who fails clinical session will be dismissed and must retake the entire course.  Student who is dismissed will have to pay for all tuition and fees to retake the class.
Probation and dismissal policy: A student who is placed on probation for academic reasons will be removed from probation immediately his/her performance improves. Students on probation because of minor infractions will be dismissed, if he/she violates the terms and conditions agreed upon before they were placed on probation.  A student maybe suspended or expelled if he/she refuses to follow code of conduct.  If suspended, a student may only be readmitted upon the director's approval. Students who are not readmitted will forfeit all tuition and fees paid. 
Suspensions will be investigated and handled within 3 business days.  If student not taken off suspension, within 3 business days, then student will be expelled from program.  If expelled from program student forfeit all tuition and fees.  If expelled from program there is no re-admission to our program.  If suspended student forfeit all tuition and fees.  If re-admitted to program, after suspension, student must pay tuition as if a new student.  Your enrollment into this program and paid fee for class is your receipt that you understand and will adhere to the school policy and code of conduct.
Graduation Requirements and type(s) of Certificate(s) or Diploma(s) Issued
The student must complete all coursework and take the respective certification test. Once this is satisfactorily accomplished, a certificate of completion will be awarded to the student.
The student must have a thorough understanding of the class before a certificate or diploma is awarded.
Rules of Student Conduct and Condition for Probation or Dismissal
•   All students must wear the school approved uniform, e.g. hospital scrubs or nurses uniform
•   Health Career Solutions is a drug-free zone. If a student is found with illegal drugs or alcohol, it is grounds for instant dismissal
•	Smoking in and around premises is not allowed
•	No weapons are allowed in and around the school premises
•	Sexual harassment is prohibited, and could be grounds for expulsion and prosecution
•   All students are expected to conduct themselves in an adult manner. Students who violate these conditions may be expelled and never to be readmitted.
Cheating is grounds for Dismissal from the program.  There will be no refund on funds if student found guilty of cheating.  Student will not be able to attend our program in the future if found guilty of cheating.
A student maybe expelled if he/she refuses to follow code of conduct.  If expelled from program student forfeit all tuition and fees.  

SCANS Criteria 
The Secretary's Commission for Achieving Necessary Skills, or the SCANS criteria, is incorporated into the learning outcomes and activities for the course. They are identified in each general course objective as well as in each specific course objective or learning outcome and address basic skills and workplace competencies: 
*maximize resource allocations 
*employ interpersonal skills 
*use information skills 
*use systems concepts 
*use technology 
*enhance basic skills 
*apply thinking skills 
* display appropriate personal qualities 

Cellular Telephones and Personal Telephone Calls 
Students are NOT to receive or place telephone calls or text messages during class, labs, or clinical hours. Cellular telephones are to be turned off before entering the classroom, student laboratory, or the clinical site. Messages for students may be left with the director of program. Messages during an emergency will be delivered immediately to the student. 

Nurse Assistant Course
81 hours 
Syllabus & Course Outline

Fee: $500

Required Text & Material:

Hartman’s Nursing Assistant Care The Basics

Introduction to Culture Change:

What is Culture Change? 

Many long-term care communities are undergoing “culture change”. It is a phrase you will undoubtedly hear from time to time on the floors of the long term care community or in staff meetings.

So, what is “culture change” and what is your role in this culture change? Very simply, culture change is the process an organization goes through to transform itself. The culture of the organization is what it believes, what it values, and how it operates on a day-to-day basis. Culture change is about changing how people treat each other, what they value as important, and how they structure their work. In many ways, culture change is big and broad. But it is also relevant and practical. 

An organization undergoes culture change transformation in three main areas: 
Physical environment
Organizational structure
Personal/Social interactions 

1.	Physical environment: As culture change takes root in an organization, one can wander the halls and see many of these changes. Often times, nurses’ stations are removed, smaller dining and community areas are created, long hallways are replaced with smaller units, 10-20 Elders residing on each. Many homes introduce plants, animals, and children as a means of enlivening the environment and responding to the plagues of loneliness, helplessness, and boredom. 

2.	Organizational structure: In addition to seeing the physical changes, you might observe these organizational changes. Resident-centered decision making. Residents are empowered to make decisions regarding their life. Perhaps it is a small decision, such as what one would like to wear each day, perhaps it is a bigger decision, such as when to get up in the morning, what to eat, what medications to take and how. Resident-centered decision-making occurs on an individual level and also collectively. Resident groups are encouraged to look for ways to be involved and make resident focused decisions. Perhaps the residents want raised flower gardens outside, or a later start to breakfast; that is resident-centered decision making. Other organizational changes include a change in the role and responsibility of staff. Universal workers, while primarily responsible for one main task or area, are cross-trained to provide additional services as needed for the residents. Permanent assignment is another example of an organizational change that impacts the residents and staff. Staff is specifically trained on teambuilding concepts and problem solving to empower them to work through any issues that may arise in the day to-day happenings of the home. 

3.	Personal/Social Interactions: These changes are what you feel when you enter an organization. How staff are treated by leadership, how committed an organization is to caring for the whole person and not just treating their physical ailments, the permission and encouragement staff is given to develop relationships with one another and the residents are all examples of personal/social transformation. 

Additionally, there are two factors that impact a home’s culture change success: 

1.	Does this home embrace individuality? Are the individual and unique strengths and needs of the residents accounted for? Is each resident thought of in terms of their medical ailments or for their unique personality and talents? Is staff appreciated for the skills they bring to the organization? 

2.  Does this home encourage relationship development? Is staff encouraged to     work together in teams, to help each other? Is staff encouraged to get to know the residents on a personal level beyond their treatment needs? Do the residents know their caregivers? 

A home that embraces the uniqueness of the residents as well as the staff and seeks to create a caring community through the proactive support of relationships is well on its way to culture change success. 

The program must be a minimum of 75 hours of training. At least 16 hours is required of classroom instruction in the core curriculum prior to a trainee’s direct involvement with a nursing home resident – and another 16 or more hours devoted to skills training. The remaining hours can be used at the discretion of the designers of the training program.

Sample 81 Hour Program Schedule

Day 1
Unit 1 the Long Term Care Facility   
Unit 2 the Long Term Care Resident 
Unit 3 Resident Rights
Unit 4 Nurse Aide as a Member of Health Care Team
Unit 5 Human Interaction 

Day 2 
Unit 6 Infection Control 
Unit 7 Safety/Emergency Procedures

Core Curriculum Completed after Unit 7

Day 3 
Unit 8-1 Introduction to Personal Care
Unit 8-2 Oral Hygiene 
Unit 8-3 Skin Care
Unit 8-4 Hand and Foot Care
Unit 8-5 Hair Care and Shaving 
Unit 8-6 Perineal Care
Unit 8-7 Bathing 
Unit 8-8 Dressing and Appearance 
Unit 9 Care of Resident Environment

Day 4 
Unit 8 Clinical Skills

Day 5 
Unit 8 & 9 Clinical Unit 
10 Care of Resident with Cognitive Impairment

Day 6 
Unit 11 Creating an Environment for Restraint Elimination/ Reduction/ Appropriate Use 
Unit 12 Vital Signs/Height/Weight

Day 7 
Unit 13 Meeting Nutrition/ Hydration Needs 
Unit 14 Elimination

Day 8 
Unit 15 Restorative/ Rehabilitative Care
 Unit 16 Care of Resident with Developmental Disability 
Unit 17 Depression 
Unit 18 Death and Dying 
Unit 19 Care of Resident with Communicable Disease

Day 9 
Unit 20 Clinical Practicum Integration of Clinical Skills

Day 10 
Final Test

NURSE AIDE EQUIPMENT FURNISHED
The school will furnish the following equipment, namely: 

Adequate space, lighting and ventilation 
A sink with hot and cold running water with hand faucets accessible in the room, or readily accessible to the room. 
Hospital bed with regular mattress (no air mattresses, etc.) (Electric or manual) 
Bedside table (night stand) 
Side chair or straight chair 
Soiled linen hamper 
Provisions for privacy: curtain or screen 
Commode or toilet 
Wheelchair with footrests and brakes 
Lamp 
Wastebasket 

Toileting Supplies 
Bedpan and cover (fracture pan and full bedpan) 
Toilet tissue 
Catheter 
Incontinence briefs 
Urinary drainage bag (Drainage spout must be type that inserts into a pouch.) 
Alcohol wipes 
Leg band to secure catheter or tape 
Graduated container (Preferably clear plastic). 
Yellow food coloring or a substitute to color the water 
Funnel or irrigation syringe to fill the urinary drainage bag 
Urinal 
Air freshener 
Cotton balls 
Urine collection device 

Measuring and Recording Supplies 
Digital thermometers 
Lubricant for rectal temperature 
Scale (non-digital stand-up scale) 
Device for measuring height (Measuring device that is attached to a stand-up scale) 
Watch or clock with second hand for vital signs 
Blood Pressure cuff (sphygmomanometer) multiple sizes 
Stethoscope (single and double earpiece) 

Linens 
Sheets (flat and fitted) 
Blanket or bed spread 
Pillowcases 
Gowns and bedclothes 
Washcloths 
Towels 
Bath blankets 
Under pads (disposable, reusable, or comparable substitute) 
Covered pillows for positioning (minimum of 4) 
Lift Pad 

Clothing: normal and adaptive 
Undershirt 
Pants (sweat suit or elastic waist pants) 
Button front shirt 
Socks 
Non-skid foot wear 
Slip or half slip 
Underpants 
Bra or camisole 

Mouth Care Supplies 
Emesis basin for spitting 
Toothbrush 
Toothpaste 
Denture container 
Denture cleaner or toothpaste 
Full set of real dentures 
Mouthwash and swabs for oral care 
Drinking cups 
Water pitcher 
Dental floss 
Lubricant (lip balm) 
Penlight 

Bath Supplies 
Basin 
Soap, regular and/or rinse-less type 
Soap dish 
Robe 
Deodorant 
Shower chair 
Q-tips 
“Occupied” sign 

Grooming Supplies 
Combs 
Brushes 
Curlers 
Skin care supplies – Lotion, oil, etc. 
Nail clippers 
Nail file or emery boards 
Orangewood sticks 
Razors 
Shaving cream/soap 
Shampoo 
Blow dryer 
Pail 
Water proof sheets 
Large pitcher 
Mirror 
Hair accessories 
Aftershave 

Nutrition Supplies 
Dishes 
Dish covers 
Food trays 
Clothing protector 
Spoon, knife and fork, including common assistive devices 
Napkins 
Water pitcher 
Cups 
Standard measurements for fluid containers 
Sample menus 
Straws 
Diet Card 
Cereal and milk, or Jell-O, or pudding 

Ambulation/Transfer Supplies 
Cane 
Transfer belt or gait belt 
Crutches 
Walker 

Miscellaneous 
Tape measure 
Facial tissues 
Paper towels and dispenser 
“No Smoking” signs 
Mannequin - jointed and anatomically correct. 

Infection Control 
Disposable Gloves - assorted sizes 
Disinfectant for cleaning supplies 
Plastic bags 
Plastic isolation bags 
Isolation tags 
Goggles 

Special Items 
Anti-embolism stockings (TED) 
Hand rolls 
Positioning devices 
Pressure relieving mattress 
Small calculator 
Teaching supplies 
Anatomical Chart 
Charts forms (e.g., ADL flow sheets, food acceptance records, intake and output records, graph and flow sheets for vital signs, blood pressure and weights.) 
Medical dictionary 
Weights and measures equivalence chart 
Incident / Accident Forms 

List of Equipment furnished by student
The student must furnish pens, pencils, uniform, immunizations, TB testing, purchase text book, insurance, you must have access to a reliable computer with an Internet connection. Having a high-speed Internet connection is preferred (at least 56k); book bag, transportation to and from clinical/clinic/externship site, and a notebook.  The school provides all other equipment needed for the duration of the training.
All equipment furnished by the school is located at the School, and the School is responsible for the location and assignment of students for nurse aide clinical practicum.  Medical Assistant internship/ex-tern ship may be assigned by the school, but student is encouraged to participate.
Federal Requirements 
The Michigan Nurse Aide Training Curriculum Model, 2006, meets minimum Federal/State Requirements for Nurse Aide Training Programs.
The following are the Federal requirements, which are incorporated into the curriculum:
Program Objectives
The overall objective of the Nurse Aide Training Program is the provision of quality services to residents in long term care facilities by nurse aides who are able to:
1)	Form a relationship, communicate and interact competency on a one-to-one basis with the residents:
2)	Demonstrate sensitivity to residents’ emotional, social, and mental needs through skillfully directed interactions: 
3)	Assist residents in attaining and maintaining functional independence; 
4)	Exhibit behavior in support and promotion of residents’ right; and
5)	Demonstrate observational and documentation skills needed in the assessment of resident’s health, physical condition and well-being. 
The above are the program objectives, which reflect federal requirements.
CLINICAL PRACTICUM
Clinical practicum will be held at a State approved Nursing Home or long term Hospital Unit.  Students will not be paid for this clinical practicum. Supervision of the students in this training will be provided by Shateria Chambers, the primary instructor and assisted by a secondary instructor.
PLACEMENT ASSISTANCE
Placement assistance is provided by the school. Any placement enquiries received by the School
is posted on the general bulletin board.  Placement is not guaranteed.
REFUND POLICY
All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment.  An application fee of not more than $25.00 may be retained by the school if application is denied.   All tuition and fees paid by the applicant shall be refunded if requested within two business days after signing/filling out application with the School. All refunds shall be refunded within 30 days.  Once the two business days have elapsed the following policies will apply:  If the applicant cancels up to one business day of the start of the first class session a withdrawal fee of $100.00 will be kept and all other fees, including tuition will be returned. No refund will be made after the end of the 1st class day. The only exception to this policy will be for military service, death in immediate family, serious illness or hospitalization. A written request for exception to the refund policy must be submitted to the Administrator's office within 3 days of last class attendance.  
REIMBUSEMENT POLICY
Health Career Solutions accepts students from healthcare service facilities that have tuition reimbursement plans. Because tuition is required to be paid prior to the start of class, the student must secure payment from his / her employer or sponsor. However, if the student chooses to pay the tuition out of his / her pocket, the student will obtain a paid receipt from the school for reimbursement from the employer / sponsor.
SPECIAL NEED POLICY
Health Career Solutions provides supportive services and academic assistance to special needs students enrolled in the school. Handicapped, academically and economically disadvantaged or those who have limited English proficiency are assisted with additional teaching materials e.g., tape records, computer online lecture, and one-on-one teaching on the problem areas. The administrator or his designee will meet with each affected student on remedial strategies to best assist the candidate achieve his/her goals,

Students who wish to file a complaint with the State of Michigan may do so at www.michigananps.net.
1-517-335-0002.

ABUSE POLICY
Health Career Solutions maintains an operational policy that prohibits any form of abuse, such as, physical abuse, mental abuse, sexual abuse, verbal abuse, ethnic abuse, neglect and misappropriation of school property. Specifically, our policy and procedures on abuse include the following;
•	Screening of all potential teachers and students
•	Training teachers and students about abuse and its consequences
•	Prevention methods and procedures
•	Investigation of all abuse allegations
•	Protection of the injured party while investigation is conducted
•	Reporting all abuse incidents to the appropriate authority / agency
•	Following an investigation, if an abuse is determined to have occurred, the abuser shall
	be summarily dismissed from the school immediately

Medical Assisting Administrative & Clinical
720 hours 22.5 weeks
Syllabus & Course Outline

FEE $1,200
Course Objective:
Upon successful completion of the course the student will be able to:

1. Utilize appropriate written, verbal and non-verbal techniques with colleagues, patients and physicians.

2. Utilize medical terminology and abbreviations common to medical assisting occupations.

3. Describe the legal, ethical and confidentiality responsibilities of a medical assistant.

4. Demonstrate front office management, secretarial, financial accounting and receptionist procedures common to a medical office.

5. Demonstrate tasks common to back office, patient preparation, laboratory procedures and assisting the physician.

6. Demonstrate appropriate job search skills.

Required Text & Material:
KINN’S The Administrative Medical Assistant Sixth Edition

Course Description:
This course will provide students with the knowledge, attitudes and skills
needed for employment in doctor’s offices, medical clinics/centers and
hospitals. Upon successful completion of the course, the student will be able
to carry out all duties required for entry-level positions in medical assisting.
Integrated throughout the course are career preparation standards, which
include communication, interpersonal skills, problem solving, safety,
technology and other vital employability skills. 

The first half (600 hours) consists of classroom and/or computer online instruction and theory.  The second half (120 hours) the students will be placed in a medical facility for application of skills and training. 

This class offers the student a wonderful opportunity to obtain knowledge either in a classroom setting or online computer setting.  Skills labs will take place at an approved medical facility.  With these skills the student then applies them in real life situations at local medical facilities.

Required Text Books & Material:

You must have access to a reliable computer with an Internet connection. Having a high-speed Internet connection is preferred (at least 56k).

The course is designed to give students a basic understanding of:
* Health Care Providers and Positions
* Role of a Medical Assistant
* Medical Ethics, Liability & HIIPA
* The Office Environment
* Health Care Insurance Plans & Collection Procedures
* Communication Skills & Professionalism
* Records Management
* Medical Office Management
* Exam Room & Nurses Station
* Patient History & Preparation
* Pharmacology & Injections
* Assisting the Physician
* Emergency Procedures
* Standard universal precautions
* Safety
* CPR/First Aid
* Job Seeking Skills

Tuition: The Medical Assistant Course at Health Career Solutions is $1,200.00.  The Course is 720 clock hours. The Lessons are grouped into Modules.  Lesson 1 through 11 is Module 1, $600.00.  Lesson 12 through 22 is Module 2, $600.00. Students will be billed per module.  

Attendance:
Attendance is an important issue in any class and online. Health Career Solutions Medical Assistant Program, (HCS) uses the following guidelines in determining acceptable attendance:

HCS guidelines allow that a student can’t miss more than 4 days or a total of 20 hours of course participation.  3 tardy = 1 absence.  If a student is absent more than that, no credit for the course can be issued. It does not make any difference if the absences are excused or not. Students may only miss 2 days from the community 
Job site. On the 3rd absence, the student will be DROPPED from the program.

There will be a variety of assignments that will weigh into the final grade
they include but are not limited to:
* Reading & Workbook Assignments
* Computer Projects/Online work
* Quizzes/Tests
* Oral Presentations
* Jobsite Performance Evaluations by Instructor & Supervisor
* Writing Assignments
* Completion of Community Hours

Each student will receive bi-weekly printed progress reports and a plan is
then written to show focus areas. All assignments are posted weekly in the
classroom/online environment and make-up days are stated.

Parental Authorization (for high school students) & Community Jobsite Requirements:
The following is a complete list of all forms that will be sent home, can be downloaded from school web site for parent/guardian signatures:
* Attendance, Grades & Cost Requirements
* Emergency Card
* Drug Testing Agreement
* Confidentiality Agreement
* Blood borne Pathogens
* TB Test Authorization & Clearance (Will refer to Community Health Department)
* Community Classroom/Online Training Agreement
* Student Procedures

If any of these forms are not signed or returned, the student will not be placed at a jobsite and will be DROPPED from the program.

While on community jobsite training
All time cards are due weekly and/or specific due dates to ensure progress of hours and evaluation points. If the number of hours is not obtained, no credit will be issued for the course.

The dates for all meetings will be posted in advance and a calendar of times to consult with instructor as well as school activities will be given to each student so that they can track their hours.

Students are to carry there Identification Cards at all times. 

Transportation to and from the jobsite is the student’s responsibility.

Medical Administrative Assisting Course Outline & Reference:
Pearson’s - Medical Assisting - 2nd Edition (Text & Workbook)
Current American Heart Association & Red Cross - CPR and First Aid
Relative Medical Videos

Orientation: 
Dates and exact weekly lesson plans are posted in the room and in the online computer environment and are subject to change due to school activities and instructor needs.

MODULE 1

***Administrative/Front Office:   

Lesson 1: Health Care Providers:
32.0 clock hours of Week 1 
History of Medicine
The Health Care Team
Medical Practice Specialties

Lesson 2: The role of the Medical Assistant:  
32.0 clock hours: Week 2
Training, Job Responsibilities and Employment
Opportunities
Personal Characteristics
Professionalism

Lesson 3: Medical Ethics & Liability 
32.0 clock hours: Week 3
Ethical & Legal Responsibilities
Professional Liability & HIIPA
Patient’s Rights
Legal Directives
Professional Standards

Lesson 4: The Office Environment 
32.0 clock hours: Week 4
Safety, Security and Emergency Provisions
Efficient Office Design, Ergonomics
Office Management
Daily Preparation

Lesson 5: Communication Skills 
32.0 clock hours: Week 5
Verbal & Non-Verbal Communications
Behavior
Patients and Pain
Office Interpersonal Relationships
Verbal &Telephone Communications
Written Communications
Message Documentation
Medical Forms
Listening & Following Directions

Lesson 6: Records Management 
32.0 clock hours: Week 6
Medical Records
Filing

Lesson 7: Accounting/Bookkeeping 
32.0 clock hours: Week 7
Payment Arrangements
Accounts Payable
Accounts Receivable
Computers in the Medical Office

Lesson 8: Health Care Insurance Plans 
32.0 clock hours: Week 8
Managed Care
Claim Forms
Authorization Forms

Lesson 9: Medical Office Management 
32.0 clock hours: 8Week 9
Language of Banking
Salaries, Benefits and Tax Records
Inventory Control
Conducting a Staff Meeting

Lesson 10: Safety 
32.0 clock hours: Week 10
Body Mechanics
Accident Prevention
Universal Standard Precautions

Lesson 11: CPR & First Aid 
32.0 clock hours: Week 11
CPR, Adult, Infant & Child
Basic First Aid

MODULE 2

***Clinical/Back Office

Lesson 12: Preparing for Clinical Duties
32.0 clock hours: Week 12
Review of Standard Precautions
Guidelines for Safety
Waste Management
Infection Control
Sterilization/Disinfection
 
Lesson 13: Database
32.0 clock hours: Week 13
Medical Records - Format
Medical Histories
Triage
Vital Signs

Lesson 14: Preparing Patients for Examinations
32.0 clock hours: Week 14
Procedures of the Eye & Ear
Positioning & Draping
Patient Preparation
Assisting the Physician

Lesson 15: Specimen Collection 
32.0 clock hours: Week 15
Capillary Blood Tests
Venous Blood Tests
Body Fluid Specimens
Smears & Cultures

Lesson 16: Diagnostic Procedures 
32.0 clock hours: Week 16
Radiological Procedures
Laboratory Procedures
Cardiology Procedures
EKG

Lesson 17: Minor Surgical Procedures
32.0 clock hours: Week 17
Sterile Fields

Lesson 18: Medications 
32.0 clock hours: Week 18
Pharmacology
Prescription and OTC Medications
Written
Telephone Orders
Dispensed in Office
Methods of Medication Administration
Injections &Immunization
Adverse Reactions & Responses

Lesson 19: Emergencies 
32.0 clock hours: Week 19
Managing Emergency Situations
Acute Illness/First Aid Applications

Lesson 20: Behaviors Influencing Health
32.0 clock hours: Week 20
Mobility Assistance
Habit-Forming Substances
Stress & Time Management

Lesson 21: Job Seeking Skills
32.0 clock hours: Week 21
Applications
Cover Letters
Interview
Decision Making Skills

Lesson 22: Specific Community Jobsite Information & Preparation
48 clock hours: Monday through Friday at the Job/Clinic Site.

Jobsite Folders
ITP
Time Cards
Evaluations
Emergency Cards
Work Schedule
Class Meeting Dates
Calendar of class meeting dates and school event

Phlebotomy & Clinical
64 hours 
Syllabus & Course Outline

Fee $600
Phlebotomy Supplies:
Needles
Blood draw Tray’s
Vacationers
Blood Collection tubes
Anatomical blood draw Arm
Red Sharps Containers
Gloves
Alcohol
Tourniquets 

Phlebotomy Online Lecture with in class/site Lab Skills and Blood draw

Course Description: 
Phlebotomist develops skills in the performance of a variety of blood collection methods using proper techniques and universal precautions. The techniques include vacuum collection devices, syringes, capillary skin punctures, butterfly needles, and blood cultures as well as specimen collection on adults, children, and infants. Emphasis is on knowledge of infection prevention, proper patient identification, labeling of specimens and quality assurance, specimen handling, processing and accessioning. Topics include professionalism, ethics, and medical terminology. The course utilizes an online delivery utilizing Blackboard and a student laboratory and/or clinical site lab for experiences in basic phlebotomy procedures. 

Required Text & Material: 
Phlebotomy Essentials 5th edition by Ruth E. McCall and Cathee M. Tankersley LWW 2012, ISBN 13: 978-1-60547-637-7 

Supply List: 
1 lab coat to use in the student lab or clinical lab 
1 black ink pen 
1 Sharpie 
1 binder/notebook 
1 watch with a second hand 
1 box of gloves (label box with your name) 
You must have access to a reliable computer with an Internet connection. Having a high-speed Internet connection is preferred (at least 56k). 

Course Objectives and Learning Outcomes: 

The student will demonstrate knowledge of infection control and safety; understanding of quality assurance and the importance of specimen collection in the overall patient care system; as well as knowledge of collection equipment, various types of additives used, special precautions necessary, and substances that can interfere in clinical analysis of blood constituents. The student will demonstrate proper techniques to perform venipuncture and capillary puncture on adults, children, and infants; and demonstrate the knowledge of requisitioning, specimen transport and specimen processing. 

After completion of PLAB 1223 the student should be able to meet the following general course objectives: 

1. Collect and process routine laboratory specimens. 
2. Recognize and apply principles related to the use of laboratory information systems used in the phlebotomy department. 
3. Perform analytical procedures routinely tested in the phlebotomy department. 
4.	Recognize factors that affect methods and test results and take appropriate actions within established guidelines using the skills of critical thinking and problem solving.                                                                                          
5.	Recognize the clinical significance of laboratory procedures commonly performed by the phlebotomy department. 
6. Perform and monitor routine departmental quality control within established guidelines by applying the principles of critical thinking and problem solving. 
7. Perform preventive and corrective maintenance of equipment and instruments and refer to appropriate sources as necessary.
8. Apply and encourage the use of the principles of laboratory safety, including Universal Precautions.
9. Demonstrate professional conduct and interpersonal communication skills with patients, laboratory personnel, other health care professionals, and with the public. 
10. Recognize the responsibilities of other laboratory and health care personnel and interact appropriately with them for quality patient care. 
11. Apply basic scientific principles in learning new techniques and procedures. 
12. Relate laboratory test results to common disease processes by recognizing the principles and methodologies practiced in the department. 
13. Establish and maintain continuing education as a function of growth and maintenance of personal and professional competence

Rationale 
Phlebotomists as must demonstrate proficiency in the practice of blood collection as a fundamental part of clinical laboratory training. This course is designed to aid students academically, mentally and emotionally for the experiences they will encounter in the clinical or workplace setting. 

Learning Outcomes 
Learning outcomes, or specific course objectives, for the cognitive, affective, and psychomotor domains are listed for each unit and will be available to students on the first day of class via online platform

Methods of Instruction: 
This Phlebotomy course is designed to prepare students to function at an entry-level phlebotomy position in a clinical laboratory setting. Lectures, demonstrations, practice sessions, laboratory exercises, Internet exercises, discussion boards, streaming video, recordings, and resource applications will be used and made available on online platform for student access during the course. 

Course Outline: 
1. Phlebotomy: Past and Present and the Healthcare Setting 
2. Quality Assurance and Legal Issues 
3. Infection Control, Safety, First Aid, and Personal Wellness 
4. Medical Terminology 
5. Human Anatomy and Physiology Review 
6. The Circulatory System 
7. Blood Collection Equipment, Additives, and Order of Draw 
8. Venipuncture Specimen Collection Procedures 
9. Blood Collection Variables, Complications, and Procedural Errors 
10. Skin Puncture Equipment and Procedures 
11. Special Collections and Point-of-Care Testing 
12. Arterial Puncture Procedures 13. Nonblood Specimens and Tests 
14. Computers and Specimen Handling and Processing 
The class schedule (calendar) will be made available the first day of class via online platform. 

Course Requirements: 

1.	Course Breakdown 
20% Examinations
50% Final Examination 
30% Laboratory Exercises and Assignments Grades will be posted on online platform.

2.	Examinations 
There are four major examinations plus the final exam. All are comprehensive and available online and face-to-face. No student will be allowed to make up more than one examination.

3.	Assignments 
Your assignment grade will include quizzes, projects, lab exercises, discussion boards, and homework. Students must pass lab assignments with a grade of 75 or above. If the student does not make a passing grade, s/he must re-do the laboratory until s/he achieves an acceptable grade of 75 or above.

Equal Opportunity Statement: 
Health Career Solutions provides equal educational opportunity for all qualified students and does not discriminate on the basis of sex, disability, race, creed or religion, color, age, national origin or any other unlawful factors in its educational programs, activities, or employment as required by Title VI and Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, title IX of the Educational Amendments Act of 1972 and the Age discrimination Act of 1978.

Subject to Change Disclaimer: 
The policies, regulations, procedures, and fees associated with this program are subject to change without prior notice, if necessary, to keep Health Career Solutions and program policies in compliance with State and Federal laws and/or with rules related to the program's accrediting agency. The School and the program reserve the right to change curricula, rules, fees, and other requirements, of whatever kind, affecting students in any way. The provisions of this document do not constitute a contract, express or implied, between any applicant, student, faculty or staff member and Health Career Solutions or this program.