DORCAS A. LAIDLER CRUMBLEY Central Florida | 863-393-6368 | deecrumbley@gmail.com | LinkedIn: linkedin.com/in/dorcascrumbley ==================================================================== CHIEF ORGANIZATIONAL & STRATEGY OFFICER Driving enterprise transformation, operational excellence, and cross-sector collaboration across healthcare, government, and civic systems. ==================================================================== EXECUTIVE SUMMARY Strategic and solutions-driven executive recognized for orchestrating large-scale operational initiatives that align complex stakeholders, elevate systems performance, and strengthen organizational resilience. Known for diplomatic foresight, evidence-based decision-making, and ability to translate vision into measurable impact. Adept at leading through disruption, optimizing structures, and cultivating cultures rooted in innovation, accountability, and collaboration. ==================================================================== CORE COMPETENCIES Organizational Transformation | Strategic Planning | Cross-Sector Collaboration | Operational Leadership Governance & Policy Alignment | Public Health & Emergency Preparedness | Fiscal Management | AI Integration Community & Civic Partnerships | Workforce Development | Executive Communication | Risk Mitigation Cultural Diplomacy | Board Relations | Diversity, Equity, Inclusion & Belonging (DEIB) ==================================================================== PROFESSIONAL EXPERIENCE LAKELAND REGIONAL HEALTH – Lakeland, FL Emergency Preparedness Director / Patient Care Representative / Volunteer (10+ years) • Secured ASPR funding for infrastructure upgrades improving hospital emergency readiness. • Authored statewide H1N1 After Action Report adopted as operational model. • Received formal commendation for interagency coordination and crisis response leadership. • Conceived and led interagency summit uniting CEO, Police Chief, and emergency leaders to solve regional mental health intake and diversion issues. FLORIDA DEPARTMENT OF HEALTH – POLK COUNTY Appointed Member, Governor’s H1N1 Pandemic Solutions Task Force • Collaborated with medical and government leadership to develop statewide pandemic preparedness strategy and interagency coordination framework. CITY OF LAKELAND – Affordable Housing Advisory Committee Strategic Policy Contributor • Influenced development of 500+ affordable housing units and allocation of $1.2M+ in CDBG/HOME funds. • Advanced policy alignment for workforce and senior housing initiatives. ALLIANCE FOR INDEPENDENCE – Lakeland, FL Executive Board Member / Strategic Advisor • Guided fiscal recovery and governance strategy for $3.3M nonprofit supporting adults with developmental disabilities. • Advised CEO on staffing efficiency, deficit reduction, and leadership succession planning. LIGHTHOUSE MINISTRIES – Lakeland, FL Executive Board Member • Provided governance and oversight for $5M organization serving 400+ annually through shelter, food, and education programs. LAKELAND VOLUNTEERS IN MEDICINE – Lakeland, FL Board of Trustees Member • Supported delivery of care to uninsured populations; oversaw volunteer network of 5,200+, including 500 clinicians. • Secured $3M in annual medications and guided volunteer expansion strategies. CHRIST COMMUNITY CHRISTIAN CENTER CHURCH – Lakeland, FL Director of Youth Fundraising / Interim Executive Director • Increased giving 55% over five years, raising annual revenue from $67K to six figures. • Strengthened donor and business partnerships; built sustainable community engagement programs. • Oversaw multi-state educational tours and youth leadership projects. CITY OF LAKELAND POLICE ATHLETIC LEAGUE (PAL) – Lakeland, FL Program Coordinator • Managed 12 youth programs and 500+ annual sports physicals. • Wrote and managed grants, increasing participation by 40%. • Established parent engagement strategies that improved community trust. ==================================================================== ENTERPRISE DEVELOPMENT & STRATEGIC OPERATIONS LEADERSHIP BLACK SWAN VENUE – Lakeland, FL Director / Strategic Operations Leader • Opened March 2024; achieved $245K first-year revenue and developed sustainable, self-operational model. • Positioned as downtown anchor driving community engagement and event accessibility. ESSENTIAL CATERING SOLUTIONS, LLC – Lakeland, FL Director / Operations & Contract Management • Scaled to $500K+ in first five years; secured $150K–$500K annual government and military contracts. • Received U.S. Army Reserve commendation for reliability and service continuity. • Transitioned company to self-sustaining operational independence. DAILY HUDDLE CAFÉ – Polk County Courthouse, Lakeland, FL Operations Lead • Revitalized 16-year-old café system via digital transformation and process innovation. • Achieved $5K+ weekly sales and implemented $15/hour wage ahead of state mandate. ==================================================================== AI, STRATEGY & INNOVATION LEADERSHIP Founder, Make It Make Money Framework • Trained 350+ professionals in responsible AI integration using ChatGPT, Perplexity, Gamma, HeyGen, and 11Labs. • Created “AI for Entrepreneurs: Start Smarter, Not Harder,” enabling business transformation through automation. • Frequent speaker and advisor on AI adoption, organizational efficiency, and innovation leadership. ==================================================================== BOARD & CIVIC LEADERSHIP • Executive Board Member, Alliance for Independence ($3.3M nonprofit) • Executive Board Member, Lighthouse Ministries ($5M organization) • Trustee, Lakeland Volunteers in Medicine • Member, Florida Children’s Museum DEAI Advisory Council • Graduate, Leadership Lakeland Class XXXVIII | Leadership Polk Class XVII • Junior Achievement Mentor & Youth Leadership Coach ==================================================================== EDUCATION M.A. Human Resources Management – Webster University M.A. Management & Leadership – Webster University B.A. Communications, Broadcast Journalism & Print Media – Florida Southern College Adjunct Professor, Barney Barnett School of Business & Free Enterprise – Florida Southern College ==================================================================== HONORS & AWARDS • Three-time Nominee, PELA Award (2021, 2023) – Lakeland Chamber Emerge Professionals • Nominee, She Knows Where She’s Going – Girls Inc. (2019) • Nominee, Catapult People’s Choice Award & Rising Business Leader – Lakeland Chamber • Lakeland Votes Top Pick Awards – Best Wedding Venue, Event Planning, Event Planners (2024) • Rookie Business of the Year – Greater Mulberry Chamber (2022) • Best of Lakeland & Best of Winter Haven – Catering (2021) • The Knot & WeddingWire Best of Weddings (2021) ==================================================================== ATS OPTIMIZATION NOTES • Compliant with Korn Ferry and Russell Reynolds executive resume structure. • Optimized for keywords: operations, strategy, transformation, governance, policy, systems leadership. • No tables, columns, or graphics – full ATS parseability confirmed.