PRIVACY POLICY Effective Date: January 1, 2025 This Privacy Policy (“Policy”) describes the manner in which Metroplex Auto Repair (“Metroplex,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information (“Personal Data”) when you (“Customer,” “User,” or “you”) access or use: The internet domain located at www.metroplexautorepair.com (the “Website”), which is owned, operated, and controlled by Metroplex; and Any of our associated products, services, repairs, parts, shipping processes, data exchanges, content, functionalities, or transactions, individually or collectively referred to as the “Services.” By accessing, browsing, or using any portion of the Website or Services, you consent to the collection, processing, and usage of your Personal Data in accordance with this Policy and our Terms of Service. If you do not agree to any terms in this Policy, you must immediately discontinue use of the Website and Services. 1. RELATIONSHIP TO THE TERMS OF SERVICE 1.1 Incorporation by Reference This Privacy Policy is incorporated by reference into our Terms of Service (the “Terms”). In the event of a conflict between the Terms and this Policy, the Terms shall control with respect to disclaimers and limitations of liability. Your use of the Website and Services is subject to both this Policy and the Terms. 1.2 Defined Terms Unless otherwise defined herein, capitalized terms used in this Policy shall have the same meanings as those assigned to them in the Terms. 2. SCOPE OF THIS PRIVACY POLICY 2.1 Geographic Scope Our data collection and handling practices primarily conform to U.S. and Texas law. We make no representation that our Services are appropriate or lawful in other jurisdictions. If you choose to use the Website or Services from outside the United States, you do so at your own risk and remain responsible for compliance with local laws. 2.2 Third-Party Integrations This Policy does not apply to information collected by third parties, including but not limited to third-party websites, applications, or content that may be accessible through the Website (e.g., embedded tools, payment processors, or analytics services). We disclaim all liability for third-party privacy practices; please review any relevant third-party privacy policies before using their services. 3. INFORMATION WE COLLECT 3.1 Personal Data You Provide We collect the Personal Data you knowingly provide to us. Examples include: Contact Information: Such as your name, email address, phone number, and postal address. Payment Information: Credit/debit card details, billing addresses, or bank account info (collected via secure third-party processors or our servers where law permits). Vehicle Information: Make, model, VIN, and mechanical history pertinent to the requested or completed repairs. User Communications: Any correspondence, requests, feedback, or disputes you submit to us (via email, forms, etc.). 3.2 Information Collected Automatically When you visit or interact with the Website or Services, we may automatically collect certain technical data: Device and Browser Data: IP address, browser type, operating system, device identifiers, language settings, and region. Usage Data: Pages visited, time spent, referral URLs, crash logs, error reports, and navigation patterns. Cookies and Similar Technologies: We may use cookies, web beacons, or pixels to track user sessions, store preferences, and gather usage statistics. See Section 8 below for more details. 3.3 Information from Third Parties In some instances, we may receive additional information from third parties, such as payment processors, shipping carriers, marketing affiliates, or social media platforms. This data is used in accordance with the consents or authorizations you have granted to those third parties. 4. HOW WE USE YOUR INFORMATION 4.1 Service Provision and Enhancement We use Personal Data to: Provide, maintain, secure, and improve our Website and Services; Process and fulfill purchase orders, appointments, or parts shipments; Communicate with you regarding service updates, invoices, or repair progress. 4.2 Legal and Regulatory Compliance We may process and retain Personal Data as necessary to: Comply with applicable laws, court orders, or law enforcement requests; Respond to lawful subpoenas or legal processes; Enforce our Terms of Service, Privacy Policy, or other agreements; Pursue available legal remedies or defend against legal claims. 4.3 Marketing and Promotional Communications Where permitted by law, we may use your contact information (e.g., email address, phone number) to send you promotional messages about new offerings, events, or specials. You may opt out of these communications at any time by following the unsubscribe link in the email or contacting us directly. 4.4 Analytics and Research We may analyze aggregated, anonymized data (e.g., user statistics, usage logs) to better understand how our Website and Services are used, so we can optimize user experiences and develop new features. 4.5 Shipping and Logistics If you purchase parts or request shipment, we may share relevant Personal Data (e.g., name, address, phone number) with carriers or logistics companies. All risk of loss or damage after handoff to the carrier is governed by the Terms’ disclaimers. 5. DATA SHARING AND DISCLOSURES 5.1 Service Providers and Contractors We may engage third-party service providers or contractors to perform functions on our behalf, such as payment processing, hosting, analytics, customer support, and marketing assistance. These providers generally have access to Personal Data only as needed to perform specific tasks and are contractually bound to confidentiality and data protection obligations. 5.2 Legal Disclosures We reserve the right to disclose your Personal Data if required to do so by law or in a good-faith belief that such action is necessary to: Comply with legal obligations, investigations, or lawful process; Protect and defend the rights, property, or safety of Metroplex, its personnel, or users; Prevent fraud, technical issues, or security incidents. 5.3 Business Transfers In the event of a corporate transaction (e.g., merger, acquisition, asset sale, restructuring), Personal Data may be transferred or disclosed to another entity as part of due diligence or completion of the transaction, subject to appropriate safeguards. 6. DATA RETENTION AND SECURITY 6.1 Retention Periods We retain Personal Data for as long as legitimately necessary to fulfill the purposes outlined in this Policy (e.g., to provide Services, comply with legal obligations, resolve disputes, enforce agreements). The exact retention duration may vary based on legal, operational, or contractual obligations. 6.2 Security Measures We maintain commercially reasonable administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure. By using our Website or Services, you expressly release Metroplex from all liability arising from data breaches, hacking incidents, identity theft, or unauthorized disclosures, except where prohibited by law. 6.3 PCI-DSS Compliance Where credit/debit card information is collected, we strive to comply with Payment Card Industry Data Security Standard (PCI-DSS) guidelines. Nevertheless, you acknowledge that no PCI system is fully invulnerable and that you assume the risks described in our Terms of Service. 7. INTERNATIONAL DATA TRANSFERS Given the global nature of the internet, your Personal Data may be transferred to, stored, and processed in jurisdictions outside your country of residence. We implement appropriate safeguards, consistent with applicable legal requirements, to protect the privacy and integrity of such transfers. By using our Services, you consent to the transfer of your data across international borders, subject to local laws. 8. COOKIES AND TRACKING TECHNOLOGIES 8.1 Cookies We may employ first-party and third-party cookies to: Store user preferences and settings (e.g., language, region); Keep you logged into the Website between sessions; Evaluate the performance of our Services; Provide targeted advertising or measure its effectiveness. 8.2 Opt-Out Options Most web browsers allow you to refuse or delete cookies through the settings interface. Please note that if you disable cookies, certain features of our Website may be unavailable, or functionality may be limited. 8.3 Analytics Tools We may utilize Google Analytics or similar tools to monitor user behavior, site traffic, and trends. These tools gather usage information (e.g., pages visited, session duration) to help us improve our Services. They may set their own cookies to track user interactions in accordance with their privacy policies. 9. MINORS AND CHILDREN’S PRIVACY Our Services are not intended for individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect or maintain Personal Data from anyone under this age threshold. If you believe we might have any information from or about a minor, please contact us immediately. 10. USER RIGHTS AND CHOICES 10.1 Access and Rectification Where required by applicable law, you may have the right to request access to Personal Data we hold about you or to correct any inaccuracies. 10.2 Deletion and Restriction Under certain legal circumstances, you may request the erasure of your Personal Data or restriction of its processing. However, we may retain such data if required for legal, regulatory, or legitimate business purposes. 10.3 Objection and Withdrawal of Consent You may have the right to object to certain processing activities or to withdraw your previously given consent at any time. This may affect your ability to use some or all of our Services. 10.4 Exercising Your Rights Any inquiries or requests regarding your data subject rights can be directed to the contact information in Section 14 below. We reserve the right to verify your identity to ensure the authenticity of your request. 11. DISCLAIMER OF THIRD-PARTY PRACTICES This Policy covers only our own data collection and handling practices. If you access or interact with any third-party services or links (e.g., payment processors, social media plugins), you acknowledge that those parties have their own privacy policies, which govern their use of your information. Metroplex disclaims all liability for third-party practices; your use of any external service is at your own discretion and risk. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes in technology, law, or business operations. If we make material modifications, we will post a notice on the Website or otherwise notify you as required by applicable law. Your continued use of the Website or Services following the effective date of any changes indicates your acceptance of the revised Policy. 13. DISPUTE RESOLUTION Any disputes concerning this Privacy Policy are subject to the Dispute Resolution and Arbitration provisions detailed in our Terms of Service. By using the Website or Services, you agree to resolve any privacy-related disputes through binding arbitration (if permitted by law), class action waivers, and limited judicial recourse as set forth in the Terms. 14. CONTACT INFORMATION For questions, concerns, or complaints regarding this Privacy Policy or any data practices described herein, please contact us at: Metroplex Auto Repair Metroplex Automotive Corporate Headquarters 10233 Locke Rd Keithville, Louisiana 71047 Email: interstatediesel247@gmail.com Telephone: (469) 224-3304 15. FINAL NOTE AND DISCLAIMER No Guarantee of Absolute Security: While we employ measures to protect Personal Data, we cannot guarantee absolute security against breaches or other vulnerabilities. Not Legal Advice: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. For any legal concerns or questions, consult a qualified attorney. Binding Acknowledgment: By proceeding to use the Website or Services, you affirm that you have read, understood, and voluntarily accept all provisions of this Privacy Policy. If you do not agree, you must discontinue use of the Website and Services immediately. YOU ACKNOWLEDGE THAT YOU HAVE READ, COMPREHENDED, AND WILLINGLY ACCEPT THIS PRIVACY POLICY IN ITS ENTIRETY. IF YOU DO NOT AGREE, YOU ARE PROHIBITED FROM ACCESSING OR USING OUR WEBSITE AND SERVICES, EFFECTIVE IMMEDIATELY.