BLOSSOM’S GROOMING SALONG BOARDING RULES AND REGULATIONS

VACCINE,FLEA & INTERNAL PARASITE POLICIES
All dogs MUST have a current history of vaccinations that include:
Distemper : Given within the last 12 months
Parvo-Virus : Given within the last 12 months
Rabies : Given within the last 12 months unless given 36 month vaccination.
Boardetella : Given within the last six months. 
Vaccine records can be EMAILED to us prior to your pet's visit. All our guests are checked for fleas upon arrival. If fleas are found, treatment will be administered at an additional cost to you. Please tell us the last date of flea preventative application at check-in. All pets must have tested negative on a fecal test performed within one year of the participation date of that service. They must also be current on heartworm and flea preventative.
OWNERS REPONSIBILITIES
It is the responsibility of the owner to ensure the security and safety of their pet in the parking area as well as in the Lobby. Retractable leashes must be kept locked at a length of no more than four (4) feet while inside the facility. Owners must maintain safe distances from other clients while on premises. Minor children should not oversee the security of animals in the lobby area unless the child is at least double the weight of the animal.
RESERVATION CANCELLATION POLICY
Our boarding facility has limited space and is frequently at 100% occupancy. This forces us to turn potential boarders away. When clients pick-up their pet early, cancel reservations, or change reservations without adequate notice (24 hours), it is generally too late for us to fill the space that is reserved for them because of the boarders that we turn away have already made other arrangements, this causes us to lose a tremendous amount of income. Due to the loss of revenue we have implemented the following cancellation policies.
GENERAL CNCELLATION POLICY
We require at least 48 hours notice for cancellations or any schedule changes. If cancellations or changes are made after the 48 hour cut off, the client will be issued a 50% of the original deposit. If you need to pick up early, a 24 notice is required and the client will only be refunded 50% of the unused time. If less than 24 hour notice is given for an early pick up no refund will be given for unused time. 
PREMIUM DATE AND HOLIDAY CANCELLION POLICY
Holidays and premium dates are high traffic for us and we turn away many potential clients due to space constraints, therefore our holiday and premium cancellation policies are much more strict. Please read carefully. Any cancellations that are made for any holiday, holiday weekend, or premium date must give at 72 hour notice. if we are not given 72 hours notice the client will be charged for the entire booked reservation. 

AFTER HOURS SERVICE POLICY
Our regular business hours are from 8:00 AM to 6:00 PM Monday through Friday. Saturday 9:00 AM to 1:00PM. We will be closed Sundays and major Holidays. Special arrangements can be made for before or after hour drop-offs or pick-ups for family or medical emergencies only. A $25.00 fee will be charged for any drop-off or pick-up that occurs during non-business hours AND any such service must be prearranged, this is added onto any fees accrued due to late notice. NO service will be provided on major Holidays. Also, no service will be provided before 7:30 AM or after 9:00 PM. 
DESTRUCTIVE DOG POLICY
Clients who board dogs with us that are destructive will be held liable for all damage caused to our kennel and any injury that the dog may inflict upon itself while engaging in destructive behaviors. This policy is applied to any and all destructive dogs regardless of the reason for destruction. That is, whether the dog has Separation Anxiety, Fear of Thunderstorms, or any phobia or generalized escape behavior. In addition, we do not take clients that require medication or sedatives, therefore no dogs will be allowed that require these medications for boarding. 
AGGRESSIVE DOG POLICY
An aggressive dog is defined as a dog that has bitten or injured a human or another dog, and/or growls, bares teeth, lunges or snaps at a person or dog. An aggressive dog will not be allowed to stay in the kennel. All dogs must pass a behavior exam with one of our kennel employees and an insured test dog of our choice. This test will be done at least one day prior to the beginning of kenneling in a daycare setting at the owners expense.
FENCE FIGHTERS
A fence fighter is a dog that lunges, jumps, and barks at the dogs housed in the adjacent kennels. Fence fighters also grab the fencing with their teeth and stick their noses through the chain links. Sometimes this behavior is playful and sometimes it is aggressive. Unfortunately, due to our size restrictions at this time we cannot accommodate these types of dogs and if it is noticed during the test session or within the first day of boarding the owner will be informed of the incompatibility and asked to come pick the dog up. If it is impossible for the owner to pick up the dog, a $45 flat fee will be added to the animals bill. 
FENCE JUMPERS AND CLIMBERS
Clients who board dogs that jump or climb fences must inform us at the time that reservations are made, and again when the dog is dropped off, as special arrangements must be made to house these dogs. We will not be held liable should the dog escape when clients fail to provide us with this information during reservations AND when the dog is checked-in. Dogs that climb or jump fences shall not be provided with the “exercise” service as exercise entails limited supervision
LOST OR DAMAGED ITEMS POLICY
While we do allow you to bring toys and bedding for your dog, we suggest that you bring not more than three toys that are clearly labeled with your dog’s name. Cloth toys that your dog tears up or shreds will be removed from the run. In addition, any items that belong to the shop that are damaged or destroyed by the dog during it’s stay will be added to the clients bill. This includes kennel doors, kennel siding, beds, blankets, bowls, exercise equipment. This does not include accidental damage but only intentional and destructive damage.
EMERGENCY CARE
Blossom’s does not accept any pet with previous medical needs or medicinal requirements at this time. Please be aware that if a medical emergency occurs due to a previous medical need that we were not made aware of at scheduling or check-in, Blossom’s will not be held liable. We will certainly seek medical help from a veterinarian but the owner will be charged the full amount of the bill at check-out.
In the event your pet needs medical attention while boarding, the veterinarians will perform the necessary treatment to protect the health and comfort of your pet. We will call the emergency number provided to inform you (the owner) and discuss further treatment options as soon as your pet is in stable condition. A veterinarian will always provide basic treatments to stabilize your pet regardless if we are able to reach you. If you are unreachable, a decision will be made on appropriate treatment at the discretion of the veterinarian. Any costs involved in these procedures are your responsibility at check-out. You are releasing BLOSSOMS GROOMING from any liability resulting in injury or the death of your pet.
IT IS UNFORTUANATE THAT THIS POLICY IS NECESSARY
Any dog that is not called for within two (2) days of the scheduled pickup time, and the owner/agent does not notify our kennel of extended boarding, shall be deemed abandoned. We shall dispose of dogs that are abandoned publicly, privately, or otherwise. Our kennel shall have, and is hereby granted, a lien on the dog for any and all unpaid charges and the owner or agent shall remain liable for complete boarding fees as well as other charges incurred in the care, maintenance, and disposal of said dog. Our kennel may exercise its lien rights upon the first day of abandonment. The owner specifically waives all statutory or legal rights to the contrary.
Drop Off/Pick-Up Policies
We make absolutely NO exceptions to the following rules regarding drop off and pick up. Please read this section carefully as any actions as a result of disregard for these policies will culminate in termination of stay while still paying the full amount of the bill along with any fees and fines. We do not live or stay overnight on the property so outside of our scheduled times of operation we are very limited on when we are here and who. 
All animals must be dropped off no later than 4 o’clock on Saturday. Please give yourself time for all paperwork and drop off routines (generally about 10-15 mins)
Pick ups will be Monday by 10 o’clock after that you will be charged for another day of boarding. 
If you are purchasing a bath, you baby will be bathed and blow dried before you pick up. Depending on the number of dogs that are getting bathed pick up times will range between 11-1. If your baby is receiving a full groom, they will be ready no later than 5 o’clock depending on amount of dogs receiving full grooms. 
Sunday pick ups are by appointment only and you must pay an additional $25. No baths will be available for Sunday pick up dogs. 
We do not answer phone calls outside of business hours. If you would like to leave us a message we will be happy to return your call as soon as possible. 
Payment
Blossom’s requires full payment of services at time of scheduling. Please see all cancellation policies above for any questions regarding cancellations or changes in reservation. 
Medical Needs
At this time Blossom’s does not accept pets with any medical or medicinal needs.